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Posted: 10-Sep-24
Location: Santa Ana, California
Type: Full Time
Salary: $60,000.00 - $72,000.00
Categories:
Years of Experience:
Preferred Education:
Internal Number: 08_0524
Summary/Objective
The Customer Service/Sales Support Specialist (CSSS) is a key supporting role in the Customer Service Department. The position supports sales and provides excellent customer service in a fast-paced environment.
Summary of Duties and Responsibilities
• Guide and process customer orders and inquiries in a fast-paced environment.
• Observe all company Health and Safety policies and utilize safe working practices.
• Adhere to Axiom Quality Standards in performance of tasks.
• Provide superior support to customers and to sales team.
• Generate work order packets for production.
• Interface with customers and sales team via heavy phones and heavy email.
• Respond to and enter quotes and sales orders in a timely manner.
• Respond to shipping inquiries and answer order status questions.
• Act as liaison between Axiom and Customers to provide front line service for all requests.
• Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service
• Other related duties and assignments may be performed as required.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following is a non-exclusive list of the essential functions of the position, which are listed in no particular order:
• Managing multiple priorities in a high paced environment
• Ability to communicate clearly and professionally, both verbally and in writing
• Strong work ethic and team player mentality
• Strong decision making and problem-solving skills
• Ability to work independently with little supervision
• Ability to Handle and resolve customer related issues in a patient and friendly manner
• High sense of commitment to customer service with respect to treating and caring for customers
• Knowledge of Microsoft Office including Outlook, Word, and Excel
Competencies
• Communication Proficiency.
• Time Management.
• Problem-solving Skills.
• Professionalism
Supervisory Responsibility
This position has no supervisory responsibilities
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Standard Hours of work are Monday through Friday, 7:00 a.m. to 5:00 p.m., 40 hours per week. Must remain flexible and open to possible schedule changes to meet business needs.
Travel
No travel is expected for this position.
Required Experience
• 3-5 years’ experience in fast paced customer service/sales support role.
• Desire to provide the best possible experience for customers
• Thrive in a fast-paced environment and adapt to changing priorities
Work Authorization/Security Clearance
Must be a U.S. Person as defined by 8 U.S.C. 1324b(a)(3) due to export-controlled information.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.