Our client is a leading provider of card products and security solutions for payments, identity verification, and secure information exchange. The company is recognized consistently for their outstanding offerings, superior quality, and commitment to customer success and service. The company serves a global customer base with the most complete and advanced offerings.
The company is an industry leader in production, personalization, and innovation, and partners with their customers, suppliers, and business partners to deliver compelling, value added products and solutions. As part of the company’s executive leadership development plan, they will hire a Head of Quality Assurance – United States to improve and enhance their systems, products, and solutions.
Position Overview and Objectives:
Reporting to and working closely with the President – United States, the Head of Quality Assurance (HQA) will be responsible for ensuring that products and processes meet the quality standards and requirements of the company, customers, clients and registration bodies (ISO, PCI, CQM, SAS, and others). The HQA will direct the quality assurance teams and programs for all US sites, continually improve the quality control procedures and policies, and work with the site teams to create and implement QA and engineering solutions.
The HQA will lead a team Quality Engineers, Managers, Inspectors, and Technicians at multiple sites. He or she will work closely with Human Resources to ensure appropriate staff levels at all sites, and as needed recruit new teammates. The HQA will plan, evaluate, and deliver training to the quality team to ensure superior work performance, and provide professional and career development.
Additionally, the HQA will:
Own, manage, evolve, and improve the Quality Management System (QMS)
Register company to any new versions of ISO 9001:2015 and manage document and systems requirements
Implement and direct the corrective action function detailed in the Quality manual
Implement and direct the Non-Conforming Material function detailed in the Non-Conforming Material Standard Operating Procedures
Define and implement procedures and methods for the control of Inspection, Measurement and Test status, records, systems, and documentation
Provide independent audit and support to assure the implementation of In-Process Inspection and Testing as required by the various Standard Operating Procedures
Define and implement procedures to assess and manage of subcontractors and suppliers with Purchasing consistent with the quality goals
Support of the installation of Lean Six Sigma methods
Provide support for the Internal Audit to achieve and maintain ISO registration
Preferred Professional Experience:
The HQA will have 5+ years of leadership experience and 10+ years of relevant QA experience in fast-turn, high mix, process manufacturing companies. Prior experience in plastic card manufacturing strongly preferred.
Knowledge of ISO 9001:2015, ISO 7810 standard and PCIDSS
Deep Lean, Green/ Black Belt, Six Sigma, and GMP experience
Multi–site manufacturing and QA experience
Outstanding acumen and application ability in math, statistics, and probabilities.
Preferred Personal Attributes:
The HQA will be a highly credible, results-driven leader who can create a collaborative culture of excellence and motivate teams to reach aggressive goals. He or she will be an outstanding communicator both inside and outside the company, and possess a professional presence and approach that creates trust, confidence and strong relationships. The candidate will earn the respect of colleagues, customers, and business partners at all levels with a “roll up the sleeves” style, strong work ethic and integrity, and clear ownership stake in company and customer success